Which pair of Safety Boots is For Me?

FAQ

We’re here to help.


Email us

sleeseshoes(at)gmail(dot)com
Estimated response time: 5 hr

For press inquiries: Contact Us Here
For bulk order inquiries: Contact Us Here

Ordering & Shipping


What are you shipping fees?

Local Shipping (Singapore): 8 SGD (Arrives in 2 working days)
Malaysia: 15 SGD
Other Regions of South East Asia: 20 SGD
International Shipping: Varies depending on location

When will I get my order?

We process orders within 1-2 business days, then ship domestic orders Singpost or other available local courier. International orders are shipped can be expected to take up to 14 business days.

Can I collect at your shop?

You certainly can! Here is our address:
Jet Win Sports Company
Peninsula Shopping Centre
3 Coleman Street, #B1-43
Singapore 179804

Call: +65 6336 8131

We are open from 11.30am to 9pm everyday.

What if I need to change my order?

No worries! If you need to change your order’s destination or its contents, click “Cancel Order” by logging into your account before placing a new order. Alternatively, simply contact us here and we can make any amendments for you.

Are your prices in SGD?

All listed prices are in Singapore Dollars (SGD). We recommend checking the current exchange rate to get the best idea of what you’ll ultimately be charged.

Can I send my order as a gift?

Sure, simply indicate it upon ordering and we will gift wrap it for you to be delivered to you recipient. You may also indicate in your order that you would like your recipient to choose and try our shoes in our store. He/she may simply show us the purchased invoice to select his/her ideal pair at our store here.

Can I purchase a voucher for my recipient to choose a pair he/she likes?

Certainly! Simply contact us and we can arrange a voucher for you, and your recipient will be able to check out with the voucher for free.

What payment methods do you accept?

We accept PayPal and all major credit cards including Visa, MasterCard and American Express. Please select PayPal Option upon checkout to pay by credit card.
We also accept Bank Transfer from all local and international Banks.

For purchases in our retail store, we accept all major credit cards, NETS and cash.

What's your return policy?

We have a 30-day return policy. The items should be unworn, unwashed, and undamaged. We charge $10 to cover return shipping and restocking and deduct it from your credit card refund. Returns made brought to our store are free.

How can I make an exchange?

You can make an exchange within 30 days of purchase by bringing it to our store with your purchases receipt. Our store manager will be there to assist you.

About & Shoe Care


Why are Sleese Safety Shoes so comfortable?

Each pair of Sleese Safety Shoe is hand-crafted to create cushion and flexibility. In addition, our shoes are constructed with high quality outsoles, usually made of rubber or polyurethane. These materials are light-weight and have shock-absorbing properties. Lastly, each pair of Sleese Safety shoes has added layers of padding throughout the footbed and is constructed with high-quality sock linings that surround the foot in comfort.

Where are your materials from?

Sleese Shoes uses the highest quality leathers, suede, nubuck and other materials sourced from vendors throughout the world. Our leathers are finished to give a particular look. Many of these techniques are hand finished, therefore look variations are normal and evidence of the uniqueness of every pair.

Can Sleese Safety Shoes be resoled?

They certainly can! Sleese Safety Shoes are designed and constructed to last for years of wear. Our Goodyear Welt construction ensured a waterproof sealed seam with the ability to resole easily. We have customers who had brought back pairs after 5 years of wearing for to be resoled with us

How should I care for my Sleese Safety Shoes?

Full-grain or veg leather styles: Clean with a soft damp cloth. To maintain, apply neutral leather cream and buff with a soft clean cloth. Some shoe care products may darken or discolor the leather. Be sure to test any products on a small area prior to applying to the entire shoe.

Suede and nubuck styles: Wipe with a damp cloth to remove surface dirt. Use a suede brush and crepe bar to rub out stains and marks. You may want to treat the material with a protective suede spray immediately after purchase. Some shoe care products may darken or discolor the leather. Be sure to test any products on a small area prior to applying to the entire shoe.